Return, Refund & Exchange Policy

Effective Date: 2025

At TeeShirts.ke, we care about your satisfaction. If you’re not happy with your order, we’re here to help! Below are our guidelines for returns, refunds, and exchanges.

🛍️ Returns

We accept returns for eligible items within 7 days of delivery.

Conditions for Returns:

• Item must be unused, unwashed, and in original packaging

• Must include proof of purchase (order number, confirmation email, or receipt)

• Return request must be made within 7 days of receiving the item

Non-Returnable Items:

• Personalized or custom-made items (unless faulty)

• Items on clearance or marked final sale

💰 Refunds

Once we receive and inspect your returned item:

• We’ll notify you via email

• If approved, your refund will be processed via your original payment method or mobile money

• Refunds may take up to 7 working days to reflect depending on your bank or service provider

Note: Delivery fees are non-refundable, unless the item was defective or incorrect.

🔄 Exchanges

We accept exchanges if:

• The size doesn’t fit

• You received the wrong item

To exchange an item:

1. Email us at info@teeshirts.ke with your order number and reason

2. Once approved, ship the item back to us

3. Once received, we’ll send the replacement (subject to stock availability)

Exchange Costs:

• Customers cover return and re-delivery shipping costs unless the error was ours

📩 How to Start a Return or Exchange

1. Email us at info@teeshirts.ke

2. Include your order number, item name, and the issue

3. We’ll guide you through the next steps

We’re committed to making things right — thank you for shopping with TeeShirts.ke!